We're Here to Help

760.436.5575

we're here for you

How We Can Help

Don't know what do do?  You've come to the right place!  Try our Crash Course Guide below...as you click the relavent bars it will give you suggestions for the best approach to tackle your car repair.  Other ways we can assist are listed below that!

To determine the best course of action, you first need to consider who is at fault.

Sorry about that. How do you think you'll handle it?

  • Start an Insurance Claim.  We recommend that you print out our Claim Organizer Form which contains:
    • Instructions and guidelines on how to file a claim.
    • Two pre-defined forms for you to write down and keep insurance & claim information.
    • Explanation of the various methods required by insurers to obtain a written damage estimate.

  • Start an Insurance Claim.  We recommend that you print out our Claim Organizer Form which contains:
    • Instructions and guidelines on how to file a claim.
    • Two pre-defined forms for you to write down and keep insurance & claim information.
    • Explanation of the various methods required by insurers to obtain a written damage estimate.

For various ways to get a price, visit How do I Get an Estimate.  Once the decision has been made on how the at-fault party wants to pay, come back to this guide for further instructions. 

If the at-fault party decides to pay out-of-pocket, make sure you read about Third Party Pay: In Written Estimates, click "I Need a non-insurance estimate", then "Another party is paying out of pocket".

  • Start an Insurance Claim with your insurance company. We recommend that you print out our Claim Organizer Form which contains:
    • Instructions and guidelines on how to file a claim.
    • Two pre-defined forms for you to write down and keep insurance & claim information.
    • Explanation of the various methods required by insurers to obtain a written damage estimate.

Other pertinent information:

  • Depending on your coverages, you may be eligible for rental car and no deductible.  However, your insurer will want verify the at-fault party does not have any insurance, as it's possible that the person isn't insured and the car is, or vice-versa.
  • Your rates shouldn't be affected for turning in a claim when you are not at fault and the other party is uninsured.
  • It is illegal to drive without liability insurance in California, so the other party could lose their license.
  • If you don't have collision or uninsured motorist coverage, then you may end up in small claims court.
  • Start an Insurance Claim.  We recommend that you print out our Claim Organizer Form which contains:
    • Instructions and guidelines on how to file a claim.
    • Two pre-defined forms for you to write down and keep insurance & claim information.
    • Explanation of the various methods required by insurers to obtain a written damage estimate.

  • Start an Insurance Claim.  We recommend that you print out our Claim Organizer Form which contains:
    • Instructions and guidelines on how to file a claim.
    • Two pre-defined forms for you to write down and keep insurance & claim information.
    • Explanation of the various methods required by insurers to obtain a written damage estimate.

Comprehensive Losses should never affect your rates!  If you're not sure, here's a table of Comp Loss examples.

  • Start an Insurance Claim.  We recommend that you print out our Claim Organizer Form which contains:
    • Instructions and guidelines on how to file a claim.
    • Two pre-defined forms for you to write down and keep insurance & claim information.
    • Explanation of the various methods required by insurers to obtain a written damage estimate.

For maintenance and minor cosmetics (e.g. touch-ups), call us to discuss.  However, any cosmetic repair that you want to be showroom quality will need a written estimate. For appointment and drop-off instructions, visit How to Bring Us Your Car.

  • If insurance is involved, once you initiate the claim we can pretty much take it from there.
  • We can give you a ride back home or to work...let us know in advance, please.
  • Do you want us to pick up your car or deliver it? We can usually make that happen, just call us for logistics.
  • Maybe we can fix your car while your out of  town so you won't need a rental? Let's discuss the possibilities!

While your car is in for repairs, consider these optional services we offer to make it better than it was before the accident:

  • Paint nicks & minor scratch touchup.  No charge for labor, and touchup paint is usually less than $20.
  • Door Ding Removal.  We use the best Paintless Dent Repair tech in the county.
  • Headlamp Restoration.  Are your headlamps fogged up?  We can buff them out and add UV protection.
  • We offer Complete Detailing in conjunction with other repairs.
  • Let us assist in arranging other ancillary services from our Neighborhood Auto Repair Shops:
    • Smog certificate
    • Oil change
    • Other mechanical work
    • Upholstery repair
    • Wheel Alignment
    • Tire Service or Replacement

In many cases, we'll shuttle your car to other nearby repair shops so you don't have to! 

If you've been here before and you're just looking for something specific, check out Internal Favorites, the last bar on our Relevant Links page.

Created by Site Assemble Internet Services
See what others are saying on Yelp!