...my daughter's safety, but Monte knew what to do. Along with the aftermarket parts the insurance company specified, he took the extra time and effort to order new factory VW parts too.
Then, by comparing and test-fitting the various parts, Monte showed both me and my adjuster how the aftermarket parts weren't quite as good as the Genuine VW parts. For example, the aftermarket hood didn't fit well to the fender. 
Neither did the aftermarket bumper. After seeing this, the adjuster agreed to pay for factory parts, and the Jetta came out looking like new. And I learned something too.
When I turned-in the car in February 2015, the lease Inspector couldn't tell from looking, and said to me: "I know this car has been in an accident but I can't find it. Whoever repaired this car did a very good job and paid good attention to detail".
I appreciate the fact that Monte put my daughter's safety first.
Rodrigo S. March 2015