Be Safe with Fender Mender

Remember, you have the legal right to select the repair shop, even if insurance is paying. Read the information below, and you'll learn why you can still confidently choose Fender Mender for body work and painting.  We are also offering some deals!

Important Changes in Operation

• In-person Estimates are now by appointment only. We have a new "drive-through" system so you can stay in your car. Call for details.
• We are performing pre-repair and post-repair sanitizing procedures on your car (details below).
• We are offering free pickup and delivery for repairs. Call for details.
• We are prioritizing repairs for non-drivable cars. If your car is not drivable, call us and we will work our magic to get you back on the road ASAP. We are also offering a complimentary complete detail just for the asking!
• We are forbidding anyone (customers, employees, vendors, adjusters) to enter our shop if they have any signs of illness, especially those associated with COVID-19.   Any employee who returns from vacation must quarantine and be tested before they can come back to work.

Everyone has a pretty good idea what COVID-19 is and what we all are supposed to be doing to prevent its spread, and to “flatten the curve”. If you are interested in our COVID-19 response, view it here.

Below are some of the other special precautions we are taking to make sure our customers and our employees remain safe from COVID-19.

For Our Customers

Pre- and Post-Repair Sanitizing

We have developed a checklist and a sanitizing procedure based on this recent Consumer Reports article. When you drop off your car, we sanitize it for our employees. When it’s completed and ready to roll out the door, and you tell us you’re ready to pick it up, we sanitize it again for you. Your car is then locked up in our lot and you will be the next person to get in it.

We are thorough: the first thing we clean when you drop off and the last thing we clean before you pick up are your keys.

No-Touch Drop-Off

All paperwork is done via email and phone. When you bring your car in, we ask that you put your keys in a supplied envelope. The next person that touches your keys is someone in our sanitizer crew.

No-Touch Pickup

All paperwork is done via email and phone. Your car will be sanitized and locked up in our lot, the key will be put back in the envelope you used to drop it off. The envelope is stored in a “sanitized” basket until you arrive. Select your envelope, get your keys out, and go! Of course, you may have to pay us first…

No-Touch Estimating

All in-shop estimates are now by appointment, and conducted as a drive-through service. We’ve already set up a drive-through lane! We get your customer information when you call for the appointment; when you arrive, we ask that you stay in your car while we examine it. Once we have everything we need, we wave goodbye. Within a few hours you will receive the estimate by email. We still offer on-line photo estimates here.

For Our Employees

• We have posted a dozen signs throughout the shop reminding our staff to wash their hands frequently. They also get automatic reminders when clocking in and out.
• We've attached microfiber towels to all door handles & pulls for everyone's safety. Why? The CDC tells us if we sneeze or cough, we should use a tissue and then throw it away, and if we don’t have a tissue, use our sleeve. They do not tell us if we use our sleeve we should then throw away our shirt. Robert Amler, dean of the School of Health Sciences and Practice at New York Medical College and a former CDC chief medical officer, told HuffPost that the duration of the virus depends on the fabric, as some materials are more porous than others. “Some researchers believe the fibers in porous material catch the virus particles, dry them out and break them apart,” Amler said.
• We have always supplied shop staff with gloves; we have given them further instruction on how to use them and what they are to be used for.
• We distributed personal-sized micro-fiber towels to each employee to use as a barrier when touching anything that is not already protected, including away from work.
• We rearranged our desks and lunchroom so there is the required “social distance” between staff.
• We limited our inside reception to one customer or family at a time.

As you can see, we are doing our part to minimize the spread of COVID-19. Please do your part too!

Fender Mender has been deemed an “essential and critical business” by state and federal government. For verification, see this document under the transportation heading.